Privacy Policy
Acceptance of Policy
By using or accessing any of Bloomers’ services — including our website, checkout, and customer communication channels — you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated “Last Revised” date.
How We Collect and Use Your Personal Information
To provide our services and deliver your orders, we collect personal information about you from the following sources:
1. Information You Provide Directly
- Contact details: name, address, phone number, and email address.
- Order details: billing and shipping address, payment confirmation, and order contents.
- Account information (if applicable): username and password.
- Customer support communications: messages sent to us via email, WhatsApp, or our website.
You may choose not to provide certain details, but this may prevent us from fulfilling your order or responding to enquiries.
2. Information Automatically Collected
When you browse our website, we automatically collect limited technical data (“Usage Data”) using cookies and similar technologies. This may include:
- Your IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on our site
We use this information to improve website performance, enhance user experience, and ensure security.
3. Information from Third Parties
We may receive information about you from trusted partners such as:
- Shopify: our ecommerce platform provider, which powers our store and checkout system.
- Payment processors: who handle your payment details securely (we do not store your full card information).
- Delivery partners: who receive only the information necessary to fulfill your order.
How We Use Your Information
- Process and deliver your orders
- Communicate with you about your purchase or enquiry
- Provide customer support and resolve issues
- Improve our website and services
- Comply with applicable laws and regulations
We may also send you occasional promotional messages if you have opted in to receive them. You can unsubscribe at any time.
Cookies
Our website uses cookies to:
- Enable essential site functions such as cart and checkout
- Improve performance and user experience
- Analyze traffic and usage patterns
For more information on Shopify’s cookie practices, visit: https://www.shopify.com/legal/cookies
Information Disclosure
We share personal information only with trusted service providers necessary to operate our business, including:
- Shopify (e-commerce hosting)
- Payment processors
- Delivery and logistics partners
- Customer support and IT service providers
We do not sell, rent, or trade your personal data to third parties.
Security and Data Retention
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access or misuse. While no online system is completely secure, we take every effort to safeguard your information. We retain your data only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may include links to external sites (e.g., payment gateways, social media). We are not responsible for the privacy or security practices of these websites and encourage you to review their respective policies.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: hello@bloomers.ae
WhatsApp: +971 52 365 2095
Website: www.bloomers.ae
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Dubai, United Arab Emirates. By continuing to use our website, you acknowledge that you have read, understood, and agree to this Privacy Policy and our related terms.